At Riley Heat & Air, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices you have regarding your personal data. By using our website https://www.rileyheatandair.com, you agree to the practices described below.
- Information We Collect
We collect the following types of information from users of our website:
- Information You Voluntarily Provide
When you:- Request service or submit a contact form
- Sign up for promotions or newsletters
- Call or email us
You may provide:
- Name
- Address
- Phone number
- Email address
- Details about your HVAC needs
- Information Automatically Collected
When you visit our website, we may automatically collect:- IP address
- Browser type and version
- Device type
- Pages visited
- Referring URL
- Time spent on our site
This data is collected using cookies, Google Analytics, or similar technologies.
- How We Use Your Information
We use the information collected for purposes such as:
- Responding to your inquiries and scheduling services
- Providing customer support
- Sending service updates or promotions (with your consent)
- Improving our website and user experience
- Monitoring site traffic and analyzing usage trends
- Sharing of Information
We do not sell your personal information. However, we may share your data in the following situations:
- With service technicians or subcontractors to fulfill your service requests
- With third-party vendors who help us with marketing, analytics, and website maintenance
- When required by law, regulation, or legal process
- To protect our business or enforce our policies
- Cookies and Tracking Technologies
Our website uses cookies and similar tools to:
- Improve your browsing experience
- Analyze website performance
- Remember preferences or form data
You can adjust cookie preferences in your browser settings. Disabling cookies may affect how our website functions for you.
- Data Security
We implement industry-standard safeguards to protect your information. These include:
- Secure servers
- Encrypted data transmission (HTTPS)
- Limited access to sensitive information
Despite our efforts, no method of transmission over the Internet is 100% secure. Please use caution when sharing personal data online.
- Your Rights & Choices
You have the right to:
- Request access to your personal information
- Ask for corrections or deletions
- Opt out of promotional emails at any time
To exercise these rights, contact us using the information provided below.
- External Links
Our website may link to third-party sites (e.g., financing partners, product manufacturers). We are not responsible for their privacy policies or practices. Please review their policies before providing personal information.
- Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover we have unintentionally collected such data, we will delete it promptly.
- Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of our site implies acceptance of the updated policy.
- Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at: